01
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Choose your pilot site
Agree the building, priority equipment and questions your team needs to answer. A typical starting scope is approximately 100 significant assets.
The operating memory for physical sites
Give every building a memory.
FacilityMemory brings every asset, manual, warranty, contractor, repair and recurring fault into one AI interface — so teams can understand what they own, what happened before, and what to do next.
No BMS integration requiredStart with one siteBuilt around real assets
One site. One operational memory.Know the building before the fault happens.
Manchester Hotel — Operations MemoryLive
Why does AHU 4 keep alarming?
Recurring pressure-sensor issue
Three similar incidents in 11 months. Latest engineer noted intermittent wiring resistance at terminal X14.
Asset historyManualService report
Designed for complex, multi-asset sites
How it works
One site. Four practical steps.
Start with the records you already have. We organise them around your assets, then work with your team to test the answers against real operational questions.
02
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Bring the records together
Share asset registers, manuals, warranties, service reports and contractor details. Equipment photos and nameplates help fill gaps in the asset record.
03
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Connect and check
We organise the records by site and asset. Your team reviews important details and missing information before relying on the site memory.
04
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Ask, use and update
Find previous repairs, relevant manuals and contractor details through plain-English questions. Add new service records so the knowledge stays with the building.
What does a successful pilot look like?
Your team can find the right records faster, understand an asset’s history and identify gaps that need attention. We agree the questions and success measures with you before starting.
From asset record to actionEvery service visit becomes part of the building's memory.
What FacilityMemory knows
Your building, remembered.
Each asset gets a living operational record rather than another disconnected folder of PDFs.
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Assets and locationsWhat equipment exists, where it is, who made it and its model/serial details.
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Maintenance historyPrevious faults, engineer visits, parts replaced, recurring issues and costs.
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Manuals, warranties and complianceDocumentation, service instructions, inspections, certificates and warranty status.
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Contractors and suppliersWho maintains what, SLAs, call-out arrangements and preferred parts sources.
From memory to action
Know the site. Understand the issue. Move faster.
FacilityMemory connects the information already scattered across your building into one operational layer that helps facilities teams answer questions, spot patterns and coordinate the next step.
Capture
Asset record
Photograph equipment, import registers and create a structured record for every significant asset.
Connect
Site knowledge
Link manuals, warranties, certificates, contractors, service reports and previous work to the right asset.
Understand
Operational context
See recurring faults, previous interventions and the history behind the problem in front of you.
Coordinate
Next action
Surface the right contractor, warranty, service information or maintenance requirement without searching multiple systems.
Act
Resolve faster
Turn an answer into a clear action: contact, repair request, work order, inspection or replacement decision.
Learn
Keep the memory
Record the outcome so the next manager or engineer starts with the full history rather than from scratch.
Ask the site
Stop searching the filing cabinet.
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“Who repaired boiler 2 last time?”Returns the engineer, date, repair notes and related service record.
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“Is the walk-in freezer still under warranty?”Checks installation date, warranty document and service history.
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“Which assets keep failing?”Surfaces recurring problems and repeated maintenance spend.
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“Arrange the repair.”Moves from knowledge into a clear next step, with the relevant history and documentation already attached.
Operational memory
Every job makes the site smarter.
✓
Repair outcomesWhich intervention solved the problem and what was actually replaced.
✓
Supplier performanceWho responded, who attended and how quickly the job was completed.
✓
Recurring patternsWhich assets, areas and fault types repeatedly consume time and money.
✓
Institutional continuityOperational know-how remains with the site even when people or contractors change.
Where it starts
Built for operationally complex sites.
The first wedge is multi-site commercial property, where equipment, documents and contractor knowledge are fragmented but downtime matters.
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Hotels
HVAC, boilers, lifts, kitchens, refrigeration, laundry, fire systems and 24/7 operations.
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Care homes
Critical maintenance, regulated inspections, multiple suppliers and constant operational continuity.
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Retail estates
Repeatable site structures, dispersed assets and central facilities teams managing many locations.
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Managed property
Give each managed building its own persistent operational memory under your brand.
Designed around the people who keep buildings running.Facilities, engineering and duty teams share one memory.
Capture knowledge at the asset.Photo, nameplate, location and service history.
Pricing
Start with one site. Grow from there.
Pricing is quoted to match your assets, records and support needs. Begin with a clearly scoped pilot before deciding on ongoing use.
Prove the value
Single-site pilot
Fixed-fee quote
A defined starting project for one building and an agreed asset scope.
- Site and document review
- Initial asset-linked knowledge setup
- Real questions tested with your team
- Pilot findings and next-step review
Keep the memory current
Ongoing site support
Monthly quote
Agree ongoing access, record updates and support after the pilot.
- Scope tailored to your site
- Agreed document-update process
- Support level matched to your team
- Clear onboarding and recurring fees
Across your estate
Multi-site portfolio
Custom proposal
A phased rollout for operators and facilities teams managing several locations.
- Prioritise the first sites together
- Consistent asset-record structure
- Agreed rollout and support scope
- Portfolio pricing based on scale
Your quote will set out the number of sites, asset scope, document volume, onboarding work and support included. Any integrations, additional work and applicable VAT will be identified separately.
“A building should not lose its operational knowledge every time a manager changes, a contractor leaves or another PDF disappears into a folder. FacilityMemory gives the site a memory of its own.”
Pilot programme
Give one site a memory.
Start with a single location and approximately 100 significant assets. We ingest the documents, build the site memory and test whether managers can answer real operational questions faster.